LOVE PET ALLIANCE B2B SITE TERMS AND CONDITIONS OF USE
1. Identification of the owner of the LOVE PET ALLIANCE website
The site is owned by the company Love Pet Alliance, Lda., a private limited company with the NIPC 510935524, headquartered at Rua das Cruzes, nº175, 4415-455 Grijó, Portugal.
2. Site Features
2.1. Through the website, Love Pet Alliance, Lda. discloses, promotes and sells products for pets to retailers.
2.2. The products offered through the website are sold by Love Pet Alliance, Lda. directly to its customers, acting on its own behalf.
2.3. The obligation to issue the invoice for the products transmitted under the terms of the previous paragraph falls, under the terms defined by law, on Love Pet Alliance, Lda.
3. Scope and object of the "terms and conditions"
3.1. These “terms and conditions” apply to users of the website and to any operations or transactions, commercial or otherwise, carried out through the website.
3.2. The use of the website implies acceptance of the terms and conditions defined herein regarding the use of the website.
3.3. Ordering products through the website implies acceptance of the terms and conditions defined herein regarding the purchase of products.
3.4. When purchasing a product or service marketed by Love Pet Alliance, Lda., the Client declares that these “terms and conditions” have been properly communicated to him, and that he has fully understood and understood the respective content and implications.
4. Update of "terms and conditions"
4.1. Love Pet Alliance, Lda. reserves the right to change these “terms and conditions” without prior notice, with the changes being published on the website and coming into force at the time of publication.
4.2. The effective date of all changes to the “terms and conditions” of the website is published together with the “terms and conditions”.
4.3. Any changes to the “terms and conditions” apply to transactions concluded after their entry into force.
5. Pricing policy and information on products for sale
5.1. Love Pet Alliance, Lda. reserves the right, at any time and without prior notice, to change the conditions of its commercial offers, namely with regard to the products offered, prices, promotional campaigns and other commercial conditions .
5.2. Love Pet Alliance, Lda. strives permanently to keep all information available on the site up-to-date and error-free.
In the event that the commercial information provided on the website contains errors, this gives the Customer the right to terminate the purchase and sale agreement, under the general terms of applicable law.
6. Ordering process
6.1. The information, commercial or otherwise, made available on the website does not constitute a business proposal, but rather an invitation addressed to the Client to start a contracting process.
6.2. No purchase and sale contract is formalized between Love Pet Alliance, Lda. and the Client until the Client's order has been expressly accepted by Love Pet Alliance, Lda.
6.3. If the Customer's order is not accepted and the price has already been charged, which will only happen exceptionally and by mistake, the amount paid must be refunded in full.
6.4. To place an order, the Customer must follow and complete the “online purchase” procedure, which is established in accordance with current legislation.
6.5. The purchase procedure is completed when the Customer presses the “authorize payment” button in the “online purchase” procedure.
6.6. After completing the “online purchase” process, the Customer will receive an email communication with the confirmation of their order. This confirmation does not mean that the order has been accepted, only that it will be analyzed.
6.7. The Customer will be informed, within a maximum period of 10 days, of the decision to accept or reject his order, through the e-mail address provided by him.
6.8. The purchase and sale contract is finalized with the sending to the Customer, by Love Pet Alliance, Lda., of an email communication with the order acceptance information.
7. Payment methods
7.1. Payment for purchases made through the website can be made through:
The. Bank transfer;
B. Paypal
ç. Payment by cash on delivery through the contracted carrier
d. ATM - "Payment of services"
E. MB WAY
7.2. The payment methods available for a given operation may vary depending on the country of delivery of the products and are expressly indicated in each order operation.
8. Promotional products and misuse of credits or promotional codes
8.1. The purchase of products that have promotional conditions mentioned on the website is limited to the conditions expressly indicated on the same.
8.2. If it detects signs of fraud or misuse of credits or promotional codes offered to its customers, Love Pet Alliance, Lda. reserves the right to unilaterally suspend their use.
8.3. The promotional campaigns advertised on the website always apply to limited stocks, and Love Pet Alliance, Lda. does not have the obligation to grant the respective promotional conditions in contracts with its Clients after those stocks are exhausted.
9. Delivery time
9.1. The estimated delivery date of an order is indicated to the Customer during the online purchase procedure.
9.2. The delivery time indicated is an estimate that Love Pet Alliance, Lda strives to meet. Delays in the delivery of orders, in relation to the expected date, may give Love Pet Alliance, Lda. responsibility for damage actually caused, to be defined in the general terms of law, depending on the existence of fault.
10. Place and method of delivery
10.1. The delivery of orders placed to Love Pet Alliance, Lda through the website is carried out by the carrier contracted by Love Pet Alliance, Lda, for this purpose.
10.2. Delivery is made to the address indicated by the Customer in the "online purchase" procedure and is considered received by the Customer at the time any Receiving Person at that address signs the delivery receipt presented by the Carrier.
10.3. If the delivery of the order is not carried out due to the absence of the Receiving Person at the indicated address, Love Pet Alliance, Lda may require the payment of new postage as a condition to carry out a new shipment.
10.4. The Customer may choose to pick up at the Carrier's station. In this case, the risk of transporting the product passes to the Customer from the moment of collection by the Customer or by a person authorized by him.
11. Free product return
11.1 The Customer may, within a period of up to 2 days from the delivery date, freely and without justification, return any product purchased through the website.
11.2. It is a condition for the return of purchased products that they arrive at Love Pet Alliance, Lda. in the conditions in which they were received, in the original packaging and with the packaging intact, accompanied by the respective invoice.
11.3 The cost of transportation for the return of the regal is the responsibility of the Customer.
11.4. The Customer may not return any product purchased after it has been used, except to the extent necessary to verify its nature, characteristics and functioning.
11.5. The return of products purchased through the website is made against the issuance in favor of the Customer of a shopping voucher equal to the amount paid by the Customer for the returned order, which can be used by the Customer within a year.
11.6. If you want a return, the Customer should contact Love Pet Alliance, Lda.'s online sales service via email backoffice@lovepetalliance.com.
12. Product damaged in transport
12.1. Love Pet Alliance, Lda is responsible for any damage caused to the purchased product from its dispatch to the act of delivery to the Customer.
12.2. For this purpose, upon receiving your order, the Customer must carefully check the transport packaging and visually inspect it. If you notice any physical damage to the packaging, you must place this notice on the Carrier's delivery receipt before signing it. Alternatively, you can also refuse to accept the order. This procedure will facilitate the resolution of any abnormal situation that occurred during transport.
12.3. Upon receiving and signing the delivery receipt for the order, without indicating on it the existence of signs of damage, the Customer automatically indicates that he has unreservedly accepted his order with regard to damage caused by transport, disclaiming Love Pet Alliance, Lda. for any damage that may occur to the products, potentially resulting from transport.
13. Delivery of a wrong product
13.1. In case of receiving a different product from the one ordered, the Customer must communicate this fact to Love Pet Alliance, Lda, within a maximum period of 14 days from the date of receipt of the order.
13.2. The communication referred to in the previous number must be made by email to the address: backoffice@lovepetalliance.com
14. Delivery of defective products
14.1. Love Pet Alliance, Lda pays particular attention to the quality of the products it sells to its customers. When, however, a defective product is delivered to the Customer, the Customer has the right to replace the defective product or refund the price paid when repair is not possible, all under the applicable legal terms and in accordance with the terms of the warranty given by Producer.
14.2. To obtain the replacement of the product or the refund of the price paid, the Customer must notify Love Pet Alliance, Lda., within a maximum period of 14 days from the detection of the defect, that the product is defective, summarily describing the defect and the circumstances of its detection. Communication must be made through the email address backoffice@lovepetalliance.com
14.4. The deadline for replacement of the product is established by the Producer, and the Customer is informed of this deadline.
14.5. In case the defect has been detected after the resale of the product by the Customer, the Customer has the right to return, for compensation that has been paid to the consumer, against Love Pet Alliance, Lda., under the terms of the law.
15. Deterioration, damage or breakdown of products
15.1. In the event that the product ordered and delivered to the Customer suffers or presents deterioration, damage or breakdown before the end of the warranty period given by the Producer under the legal terms, the Customer is entitled to a replacement of the product or a refund of the price paid when the replacement does not if possible, all in the applicable legal terms and in accordance with the terms of the warranty given by the Producer.
15.2. To obtain the replacement of the product or refund of the price paid in the event that replacement is not possible, the Customer must notify Love Pet Alliance, Lda., within a maximum period of 14 days from detection, that the product has deteriorated, damage or malfunction, briefly describing the circumstances of its detection. The communication must be made through the email address backoffice@lovepetalliance.com and must be accompanied by photographs or video showing the problem with the product.
15.3. The deadline for replacement of the product or correction of the anomaly is established by the Producer.
15.4. In case the deterioration, damage or malfunction has been detected after the resale of the product by the Customer, the Customer has the right of recourse, for possible compensation paid to the consumer, against Love Pet Alliance, Lda., under the terms of the law.
16. Competence to settle disputes
To settle any dispute arising from any operation or transaction with Love Pet Alliance, Lda carried out through the website, the Judicial Court of the District of Porto is competent.
17. Disclaimer
17.1. Love Pet Alliance, Lda. is not responsible for the use of the content or information contained on the site from supports generated or published by third parties.
17.2. Love Pet Alliance, Lda. is not responsible for losses or damages that may cause the user or visitor to break the service, nor is it responsible for problems caused by the lack of interactivity between users or visitors in these situations.
17.3. Love Pet Alliance, Lda. is not responsible for damages or losses caused by the incorrect use of its products or its website.
18. Intellectual Property
18.1. Love Pet Alliance, Lda. is the exclusive owner of the intellectual property rights that affect the contents made available on the site.
18.2. The products advertised and sold through the website incorporate or may incorporate intellectual property rights that belong to Love Pet Alliance, Lda or the producers of the products or other entities that have contracted with them.
18.3. All these intellectual property rights are protected by law and cannot be used for any purpose without the express consent of Love Pet Alliance, Lda.
18.4. No order or purchase can be construed as transferring any intellectual property right to the Customer, the carriers or any third parties.
19. Archiving the contract
19.1. Love Pet Alliance, Lda. proceeds with the electronic filing of contracts made through the website for a period of 12 years, in compliance with legal obligations.
19.2. During this period, the Client is entitled to access, upon request, the contract made by him through the website.