PRIVACY POLICY
This privacy policy applies exclusively to the collection, storage and processing of personal data carried out through the websitepetlovepetalliance.com, by Love Pet Alliance, Lda.
Love Pet Alliance, Lda., owner of the website lovepetalliance.com, is a private limited company registered in Portugal, with the NIPC 510935524, headquartered at Rua das Cruzes, nº175, 4415-455 Grijó, Portugal.
1. What is personal data?
Personal data is information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name or an identification number.
2. When and how do we collect your personal data?
Whenever there is a registration, information request or ordering operation through the websitepetlovepetalliance.comdora(hereinafter “website”), the User or Customer may, exceptionally, provide personal data to Love Pet Alliance, Lda.
Personal data will not be transmitted whenever the data provided relates exclusively to legal persons, such as commercial companies.
The personal data provided are, namely: name, address, telephone number, email address and tax identification number.
These data are always provided with the consent of the User or Customer, which can be withdrawn at any time.
3. Who is responsible for the data
Love Pet Alliance, Lda is the entity responsible for collecting, storing and processing the personal data of users and customers provided through the site.
4. What are the purposes of collecting and storing personal data
The data collected is intended for processing orders and communicating with customers, processing requests for information and possible complaints, statistical analysis and direct marketing actions.
5. Security
The collection and processing of personal data of users and customers is carried out in a safe and adequate way to prevent its loss, appropriation or manipulation by third parties.
Love Pet Alliance, Lda. guarantees the confidentiality of all data provided by its customers and users, with the exception of data transmissions required by virtue of the obligations resulting from contracts entered into between Love Pet Alliance, Lda and its customers. In this situation are the transport companies in charge of delivering the ordered products and the producers of the products sold when it is necessary to activate a guarantee for a product.
6. Use of data by Love Pet Alliance, Lda.
The use of the personal data provided is carried out in compliance with the legislation on personal data protection in force in Portugal, namely Law 67/98 of 26 October (Data Protection Law) and in the European Union, namely the Regulation (EU) 2016/679.
The data provided by users and customers will be subject to computer processing, being stored for this purpose in databases owned by Love Pet Alliance, Lda.
Some personal data collected is transmitted to third parties whenever this is necessary in the context of contractual relations established between Love Pet Alliance, Lda. and its customers.
In this situation are the transport companies in charge of delivering the ordered products and the producers of the products sold when it is necessary to activate a guarantee for a product.
7. Control by the holders
All customers and users have the right to access, rectify and delete their personal data from the databases of Love Pet Alliance, Lda.
Customers and users can access their personal data and request its rectification or elimination, under the terms of the law, sending a request to Love Pet Alliance, Lda, through the following means:
Email: backoffice@lovepetalliance.com
Post office: Rua das Cruzes 175, 4415-455 Vila Nova de Gaia
Telephone: (+351) 227 130 773
Once a request to exercise control of personal data is received by the respective holder, Love Pet Alliance, Lda. undertakes to provide access to the data within 30 working days and to carry out the instructions received from the data subject within 15 working days.
There is no right, on the part of the data subject, to delete personal data whenever they are considered by Love Pet Alliance to be necessary for the exercise of rights arising from contracts entered into with customers and whenever they are covered by the legal obligation to preserve documents of commercial character.
8. Use of 'cookie' technology
The Love Pet Alliance uses 'cookie' technology.
Through this technology, Love Pet Alliance, Lda. does not collect individual information classified as personal data.
We use two types of cookies:
Permanent cookies: These are cookies that are stored at the browser level on your access devices (PC, mobile and tablet) and are used whenever you visit one of our websites again. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service.
Session cookies: these are temporary cookies that remain in your browser's cookie file until you leave the website. The information obtained by these cookies is used to analyze traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.
The cookies we collect are used for the following purposes:
Strictly necessary cookies
They allow you to browse the website and use its applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be provided.
Analytical Cookies
They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.
Functionality Cookies
They keep the user's preferences regarding the use of the site, so that it is not necessary to reconfigure the site each time you visit it.
Last update: June 15, 2021